After Sales Service

After Sales Service
  • INTRODUCTION
  • WHY CHOOSE AAQ SERVICE PROGRAM
  • OUR SERVICE
  • PROJECT REFERENCES
After Sales Service

AAQ Service Program is a one stop center that offers the a wide range of IAQ services. Our services start from installation of IAQ equipments, Testing & Commissioning, Preventive maintenance service, Repair and Trouble shooting, Emergency breakdown calls and more.

Our service program provides professional and well trained crew who really know your IAQ equipments and work within recognized SOP ( Standard Operating Operation ) designed to identify any problems or areas before they occur, These experienced technicians are ready to provide their expertise to meet or exceed your satisfaction.

With AAQ service, all of our work systems and methods are planned and implement in accordance with up-to- date quality management systems (ISO 9001:2008) and our experience in serving the IAQ market since 1986.

With close to 30 years experience in serving IAQ market, AAQ service expert has the depth of understanding and expertise you need. Today, AAQ's service team pride itself as the only ISO certified service team and the biggest service team in the country.

Prompt respond to any size of services and required

With the biggest team of trained crew, AAQ is committed and focused to deliver faster service to any type of IAQ services to protect your business and prevent failure of equipments. We commit to respond to all enquiries within 24 hours, as our priority to deliver the best quality service . So when the need arises for preventive maintenance service or emergency breakdown service, we will be there to help you like it never happened. We have trained, experienced technicians and equipments to quickly get your business premises back into action as a normal business day.

Well trained service crew.

AAQ service crew are highly trained service technicians. Our training modules start from in-house familiarisation and hands-on actual work to on-going on-site training to ensure every member of crew understand the procedures and anticipate the problems to prevent any failures that might occur.

Accurate and detailed reporting.

Every member of the team is trained in the specific area of quality air by factory qualified personnel. We use calibrated and specific diagnostic tools when treating your equipments. The confidence you can depend on with your applications, evaluations, installations and final commissioning. With over 30 years experience in the industry, we can proudly, claim to have a very close understanding of customer's needs and requirements.

Certified & Authorized Service Team.

AAQ prides itself as the only ISO 9001:2008 certified company in the industry of sales & maintenance service for indoor air quality systems & equipment's. Our systems & methods are planned and implemented in accordance with our Quality Management System and our experiences in serving the IAQ market since 1986.

Our service ranges from installation, testing & commissioning, preventive maintenance service, repair & troubleshooting and more.

1) Preventive Maintenance.

Our preventive maintenance plans offer you minimum downtime and fewer breakdowns. AAQ service program offers checking, troubleshooting, cleaning services & calibration of your indoor air quality control equipment. Regular maintenance helps to ensure that you meet emission requirements to achieve energy efficiency and extend the lifespan of your investment.

2) Repair & Parts.

AAQ is able to mobilize within 24 hours to help you in times of breakdown and any emergency maintenance & repairs. We have SOPs ( Standart Operating Operation ) for fast response to remedy the needs of most urgent requests. Our trained service team mobilizes on call for contract based customers. Our parts inventory includes common parts, accessories and components for all of our equipments and are tagged and controlled by a dedicated system.

3) Retrofit and Refurbishment.

When budget does allow for a new equipment or you have a need to re-operate an older dehumidification / air cleaning / air treatment system, AAQ can put life back to our equipment. Whether it's a :

  • Portable refrigerant dehumidifiers
  • Industrial desiccant dehumidifiers
  • Air Purifiers
  • Electronic air cleaners
  • Electrostatic precipitators
  • Oil mist collectors

Ask for an evaluation. The Bonus is, we could offer you loan unit while the job is being done.

4) Water Damage Restoration.

An important aspect of water damage restoration is remediation of moisture damage and mold problems, AAQ offers the proper equipments to dry, dehumidify & sanitize the damaged areas. The process includes:-

  • Wet vacuum systems
  • Radiant heaters
  • Industrial dehumidifiers
  • Air Sterilizers
  • Air Cleaning Systems
  • Hygrometers & moisture detectors

Mitigate the damages in the fastest possible time to allow the builders & renovators to start work.

5) Rental Of Equipment.

We offer rental programs for a wide range of equipment's to cater to various applications.

Dehumidifiers For:

  • Flood damage restoration, drying carpets, floor & walls.
  • Preparatory drying works for building contractors to lay wooden flooring/ carpets/ wiring.
  • Temporary storage and dry room.
  • Internal painting, from small to large scale.

Air Cleaning systems for:

  • Fire damage restoration - soot & fine particles hazardous to occupants.
  • Flood damage restoration - mold and mildew thrive on damp conditions & must be removed
  • Temporary applications for short term requirements.
  • Institut Kanser Negara, Putrajaya.
  • Media Prima, Bangsar Kuala Lumpur.
  • NU Sentral Mall, Kuala Lumpur.
  • Kuala Lumpur International Airport 2 (KLIA2).
  • Traders Hotel, Johor Bahru.
  • Taiping Hospital, Perak.
  • Menara LGB Kuala Lumpur.
  • Kementerian Pendidikan Malaysia.
  • Petronas Research Sdn Bhd, Selangor.
  • Dyson Manufacturing Sdn Bhd, Johor Bahru.
media-prima Nu-sentral KPM KLIA2 Petronasresearch Institut-Kanser-Negara Tradershotel Dyson